Marketing With Social Media is Completely Different…Not.


     This is something I wrote up to clear my head before attempting to develop a social media strategy for my internship at MōR Marketing.

     Twitter, Facebook, LinkedIn, reddit, YouTube…what do these have in common? They’re Social Media, and pundits say they have changed the rules entirely.

     Gary Vaynerchuk grew his business from the $5 million venture his father had founded to the $50 million name brand it is today using a combination of easily shared videos and a constant social media presence.

     Eight months ago, Dell announced that they’d made $6.5 million in sales from their twitter account, @DellOutlet.  Dell has a following of 1.5 million on Twitter alone, not counting its other social media ventures.

     This summer, I used Twitter, LinkedIn, and Facebook to connect with entrepreneurs in Urbana, Chicago, and Los Angeles to arrange informational interviews.  What I learned during those meetings may not have had cash value, but what I learned was priceless.  Without social media, I may have never had a chance to talk to them, Dell would have missed out on a sizeable profit, and none of us would have ever heard of Gary Vaynerchuk.  Like I said, everything is different with social media.

     Or is it?

     Let’s take a look.  Social media allows people to connect more quickly, to specific people, in an authentic manner.

QUICK

     OKCupid is a dating site mostly run by Harvard trained mathematicians; stats geeks whose sole job is to improve the matchmaking capabilities of their website.  Members can view photos, search for potential mates and sort by personality, and message as many other members as their hearts desire.  Members can very quickly assess what kind of person they’re looking at through their photos, profile, and personality matching questions.  The best part? There’s no entry to getting an account because it’s free.

SPECIFIC

     Google revolutionized search, but today, search is taken for granted – every website worth its salt has search and filters to narrow down specifically to your interests.  Twitter is known for its usefulness as a publishing platform, but its secondary, less obvious function, is that it is a handy site to search for interesting topics and for the people who are talking about them.  If you want to know the latest news in any subject, there is almost certainly someone talking about it on twitter.

AUTHENTIC

     Shaquille O’Neal goes by the moniker @THE_REAL_SHAQ on Twitter, and is followed by over 3 million people.  What’s more remarkable is that he actively engages with the twitter community.  In public he has been known to update his twitter and call for members to “show themselves” when he “senses the twitterdom nearby.” In one case, he met up with two fans who updated their twitter upon seeing him in a restaurant.  In another, he gave out free basketball game tickets to the first twitter users to physically touch him.  With so many conversations going on with so many people, it is impossible to be anything but authentic.

     But more than just having to be authentic, social media allows people to be authentic effortlessly, to respond to individuals, and to build trust.  And that’s what it all comes down to.

     Not social media.  Business.

IT’S ALL ABOUT TRUST

     We trust Ford to build tough, quality vehicles.  We trust Apple to build the most detail oriented devices in the world.  We trust Google to organize the world’s information.  That’s why we buy Ford, that’s why we buy Apple, and that’s why Google is the number one search engine in the world.

     When it comes down to it, social media doesn’t change business all that much. What it does, and does very well, is help find who is worthy of our trust quickly, specifically, and authentically.

The New Game

     …and I don’t mean World of Warcraft.

Facebook has Won

     I recently posted a comment on Jim Keenan’s post about Google Me to the effect that Facebook has too much going for it in social networking for Google Me to have any real impact at this stage in the game: 1) Facebook has too many users and too much inertia, 2) Facebook is a latecomer to the social networking game.

     The first is an obvious advantage, but the second requires a bit of explanation. Being a latecomer, Facebook faced an audience that had already been gradually educated about what a social networking site was, and was feeling the pain of poor implementations. In my personal experience, different “generations” of netizens used different services – LiveJournal: rudimentary networking, somewhat byzantine user interface; Xanga: user interface improves a bit, networking still clunky; MySpace: User interface remains about on-par with Xanga (worse, in my opinion), but networking becomes ridiculously easy…so easy that it would become detrimental to the user experience.

     Then Facebook swooped in and not only avoided all of the problems of the previous generations of social networking sites, but also added significant features like privacy and a beautiful content publishing platform. Along the way, Facebook picked up another feature – all of our friends and family. Facebook’s value as a networked good is now too immense a force to halt by a newcomer to the social networking. It would be like fighting the tide. Facebook is to social networking as World of Warcraft is to the MMORPG, just as Google is to search; they were 2nd or third iterations of the same concept, and they are clearly the leaders at this junction and likely to ride on their success indefinitely. That is, until game changes.

Facebook has Won…This Game

     What will happen eventually is that the rules will change. Facebook helps us connect. Any other service seeking the same goal will be crushed by Facebook.

     But Facebook’s model is a demand-pull model – only if we want mutually to become friends will we become friends. It makes the world smaller, true, because you are connected to your friends through digitally tangible relationships. But the world is about to become quite a bit smaller. In fact, it recently shrunk by several orders of magnitude, and it’s going to keep getting smaller. How? Two trends:

     One: A game. A platform for exhibitionists. A random, trivial site, the product of a 17 year old’s fancy. I am, of course, speaking of ChatRoulette. ChatRoulette exploded in popularity, but after a few months, the hype died down and everyone forgot about it. But ChatRoulette did something daring. It goes way beyond just your friends or family; ChatRoulette opens up an entire world of people to you. It just happens to do it one bare-naked, semi-erect, pasty-white cock at a time.

     Which leads us to our second trend.

     Two: The internet knows more about you than you know about yourself. Almost everyone has a presence somewhere online, and everyone online, consciously or not, is building a brand for themselves. Everything you buy online is another record of who you are. Furthermore, your usage patterns, even if technically anonymized, can still identify you, and that’s before you factor in browser session data. Your intellectual fingerprint, your personality, is online. In some way, shape, or form, you have left your print on the world wide web.

     Privacy is an illusion. A comfortable illusion, but one that people still grasp onto.

     But we still haven’t gotten to the meat of the trend. Sites like Hunch and OKCupid also have users entering data about themselves to find matches – matching goods, matching services, matching partners. Matches today are so-so. Matches tomorrow? Better. The day after that? A little better. And so on and so forth. It might never be perfect, but considering the sheer amount of data available about you on the internet and the rate at which that mountain of data grows, it won’t be long until it’s close.

     The internet of tomorrow will not only know what you like now…it will know what you will like. The internet of tomorrow will run on Suggestion Networking – an intelligent, well-filtered, supply-pushed internet where the rest of the world (that is only the right parts of the world) will simply fall into step with you.

The Game Changer

     So where does this bring us to with regards to Facebook and Google Me? Facebook has won the social networking game. Google must change the game or fail, as it has with Orkut, with Wave, and with Buzz.

     Frankly, there’s a lot working against it – Facebook is a behemoth in the existing market, and judging by the backlash against Facebook for privacy violations, the populace at large probably isn’t ready for the next wave, placing Google in an increasingly thin margin in which to operate. And even if they do capitalize on the next wave, they would have the first mover disadvantage – that’s right, disadvantage – in that they’d have to expend time and effort to educate users about how to use this new networking tool. They would also be making the first, and the largest, mistakes. Newcomers to the Suggestion Networking game would be quick to capitalize on any shortcomings.

     Either way, the game is changing.

Life Without Facebook

I write this while eating Curious George fruit snacks. Delicious.

I was sitting in front of my computer listlessly refreshing Facebook when I suddenly realized how much of a waste of time it was. I could have actual human contact instead, or get work done…something more fulfilling than waiting for Facebook notifications to come in.

Well, most likely.

There was an experiment done somewhere on rats involving random versus regular rewards for pushing a lever. As it turns out, rats become highly addicted to pushing the lever when rewards are given at random.

This is Facebook notifications, in a nutshell. In fact, that’s arguably any type of social interaction, but it’s codified into a neat little red graphic on Facebook.

I think I just incinerated my eggrolls. Fuck, how long were they in the oven for?

Note how quickly my attention span wanders. I wonder if this is a result of the media that I’ve been brought up on, bringing us once again back to Facebook and the internet.

I was told about a method to stretch out your knees – the ligaments and tendons – and I tried it out this morning. I felt an instant improvement in my damaged knee.

Hmm. I set out to lament something. I forgot what…

Ah well, probably better I don’t remember anyway.

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